COGNATIV - HEALTHCARE

RAPID Transformation Leads to Faster Stroke Intervention

FAST FACTS

Specialty:

Emergency teleneurology services

Solution:

Electronic medical record and portal

Business Challenges The Solution Results Obtained

RESULTS

50% Reduction in Consult Time
10% Increase in Patients Served
4x increase in Hospital Clients
22% Increase in Current Client Revenue

ABOUT THE PROJECT

A provider of emergency teleneurology services in underserved areas partnered with Cognativ to overcome major limitations in their off-the-shelf EMR system. With a focus on speed, usability, and integration, Cognativ custom- built a solution using its RAPID transformation methodology. The result was a scalable, neurologist-friendly platform that improved care delivery and accelerated the client's growth.

PROJECT IDEA

  • Create a purpose-built EMR platform specifically designed to meet the unique needs of emergency stroke care.
  • Enable seamless integration with hospital systems for secure, real-time data exchange using HL7 standards.
  • Reduce the cognitive and administrative load on neurologists to focus on patient outcomes instead of excessive documentation.

PROJECT CHALLENGES

  • Inability to Customize the EMR system to reflect the specialized workflows of remote neurological care.
  • Excessive Data Entry requirements that diverted neurologists' attention from urgent patient care.
  • Complex and Cumbersome User Experience that made training new neurologists difficult.
  • Lack of Integration with hospital systems, making it hard to share data efficiently and automatically.

RESULTS

  • 50% reduction in time to consult, enabling faster interventions in critical stroke cases.
  • 10x increase in the number of patients served, with 4x the number of hospital customers.
  • Scalable onboarding of neurologists and hospitals, thanks to a simplified and customized user interface.

BUSINESS CHALLENGES

While telemedicine has become a fairly common term today, that wasn't the case when the client began offering its services. The company launched with a handful of neurologists committed to providing remote, on-call care and needed to find a way to deliver that expertise quickly to its customers (hospitals) while meeting regulatory and customer requirements for documenting that care.

At Cognativ, we have earned the trust of healthcare organizations through a commitment to excellence, innovation, and industry-specific expertise. Cognativ is trusted by hospitals, clinics, telemedicine providers, and specialty care centers because we deliver platforms that not only meet today's challenges — but anticipate tomorrow's opportunities.

INABILITY TO CUSTOMIZE

The client couldn't tailor data workflows and care workflows to match the specialized care its doctors were providing.

COMPLEXITY

Multiple unneeded screens and unintuitive workflows made training new neurologists cumbersome.

LACK OF INTEGRATION

The team needed to make data in an automated, repeatable and aligned with the various hospitals' systems.

GROWTH LIMITATIONS

Limitations of the EMR were hindering the client's business growth, both in terms of onboarding new neurologists and landing additional hospitals as customers.

THE SOLUTION

Recognizing that traditional EMRs are built for compliance, not productivity or speed of care, the client realized an off-the-shelf EMR solution wouldn't work in the long term. After a failed implementation with another software developer, the client turned to Cognativ for help.

  • Phase 1: Cognativ built an EMR solution to address the client's needs for both the requestors (in-hospital medical staff) and the responders (remote neurologists), emphasizing the need for speed in stroke interventions.
  • Phase 2: The software made it easy for hospitals to ask for neurological expertise directly through the hospital's EMR or a custom URL. It also dramatically simplified the type and amount of information that on-call neurologists had to input, allowing them to focus on patient outcomes instead of paperwork.
  • Architecture: The founders of the company were neurologists themselves. Cognativ worked with them, their operations team, and other employees using the RAPID transformation framework, which is 90% successful in tech implementations.

HOW RAPID WAS USED...

"The key parts of RAPID development are (R)esearch and (A)nalyze. Taking the time on these early stages allowed us to expedite the rest: (P)lans, (I)mplementation, and (D)ecisions. We executed beginning to end in 3 months with this client."

– Ali Davachi, Cognativ Founder

What is the RAPID Framework?

RAPID transformation book by Ali Davachi

Drawing on over 25 years of experience with both Fortune 500 companies and startups, Davachi introduces this approach in his book, "RAPID Transformation: An Outcomes-Based Approach to Drive Results." This framework ensures that cutting-edge technology aligns with an organization's unique strengths, enabling businesses to enhance efficiency, improve decision-making, and adapt to market changes effectively.

Get The Book

RESULTS OBTAINED

The EMR platform streamlined the process for hospitals to request and receive neurological services (emergent and routine) and removed the client's chief barrier to growth related to attracting neurologists.

50%

Reduction in time to consult

The custom EMR solution dramatically shortened the steps taken for hospitals to submit consultation requests, streamlining request workflow and routing. The rapid response is critical in stroke cases, where every minute impacts patient outcomes.

30%

Increase in consultations/scalability

The simplified intuitive interface and seamless integration capabilities made it easier to onboard neurologists and hospital partners. This has enabled the company to scale services without sacrificing quality or requiring extensive training.

4x

Number of hospital customers

By eliminating the friction of outdated EMR workflows and offering an easy-to-integrate, purpose-built platform, the client became a more attractive partner to hospitals. This has resulted in a 4x increase in hospital adoption, helping the company broaden its presence across different care environments.

10x

Number of patients served

With improved technology and more efficient processes, the client was able to handle a dramatic increase in consultations. This scale-up allowed them to expand the delivery of care and serve significantly more patients across underserved regions.

IMMEDIATE BENEFITS

  • Real-Time Integration: Using HL7 standards, hospital requests and patient data could be securely shared across systems.
  • Quicker Response: Digital information exchange eliminates the need for most phone calls and automatically routes requests to the right provider.
  • Easier Data Entry: Neurologists providing emergency care have a single screen to complete, allowing them to capture critical information and focus on patient care.
  • Simplified Onboarding: Adding new neurologists and hospitals is scalable based on the tailor-made interfaces and integrations on the tech side.

ONGOING BENEFITS

  • Cognativ continues to help the client adapt technology to their growing and changing business needs.
  • The solution's simple interface made attracting and onboarding new neurologists easier, and purpose-built functionality has simplified how hospitals and the client share patient data.
  • It has allowed the company to expand to providing thousands of consultations a month across dozens of hospitals.

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