Step 2: Governance Framework Design
With the inventory and risk assessment complete, we design the governance framework. This includes policies, procedures, controls, and the operating model that connects them.
Policies and controls. We develop AI policy documents covering acceptable use, vendor management, human oversight thresholds, data governance requirements, incident management, and change management. Each policy translates into specific control requirements. For example, a policy stating "models must be tested for bias before deployment" becomes a control requirement with defined fairness metrics, statistical thresholds, measurement procedures, test ownership, cadence, and evidence storage location.
Ownership and decision rights. Clear governance structures help in defining roles across business, IT, and compliance teams. We define who approves AI system intake, who signs off on deployment, who owns ongoing monitoring, and who has rollback authority during incidents. These decision rights are documented in a RACI matrix that eliminates ambiguity about accountability for every governance action.
Monitoring and escalation. We establish monitoring protocols that define what metrics to track (drift, fairness, error rate, security), what alert thresholds trigger action, and what escalation paths route incidents to the right decision-makers. Monitoring and auditing AI systems is essential to track performance and compliance over time.
Lifecycle coverage. Governance applies at every stage of the AI lifecycle: intake and use-case definition, design and training, validation, approval and release, deployment, ongoing monitoring, change control, incident response, and retirement. We design controls for each stage so that governance is continuous, not a one-time gate.