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Case StudiesShort ยท 0:52

One Platform for Millions of Health Plan Members

A national health insurer needed to onboard millions of members, without adding hundreds of technical and support staff.

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A written summary of what the video covers, with its chapters where it has them, so you can scan the key points, jump to the part you need or read along instead of watching.

Its stack was bloated. Members, providers, and agents worked across different systems, service reps jumped between tools, and processes depended on human intervention.

Cognativ built a composable SmartSaaS platform with one role-aware experience layer. Eligibility, billing, claims, provider lookup, and support run through it, replacing 13 different experiences with one.

Every step followed RAPID: Research and Analyze to understand, then Plan, Implement, and Decide to improve.

The results: reduced tech staffing needs, millions of members supported, one unified experience layer, and higher adoption and satisfaction.

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