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Case StudiesShort ยท 0:55

How a Logistics Firm Won Back Its Market Edge

A national logistics firm was losing clients. Competitors offered real-time digital tools, while its own processes were still manual and paper-based.

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A written summary of what the video covers, with its chapters where it has them, so you can scan the key points, jump to the part you need or read along instead of watching.

Customers wanted live tracking and self-service. Regulated clients needed chain-of-custody documentation. And a two-year initiative with another vendor had failed.

Then they turned to Cognativ. We delivered a digital logistics platform with real-time tracking, mobile scheduling, and OS&D reporting, then a B2B portal for clients' internal distribution.

Every step followed RAPID: Research and Analyze to understand, then Plan, Implement, and Decide to improve.

The results: 35% lower customer churn, 5x portal engagement, a 22% revenue lift from existing clients, and 40% compliance time savings.

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