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4x Revenue for a Multi-Brand Luxury Retailer

A luxury retailer running multiple brands was struggling to grow. Its legacy tech stack had become a platform bottleneck.

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SKUs were entered by hand, supplier feeds lived in spreadsheets, and promotions needed developer support. Every new brand took weeks of configuration.

Cognativ stepped in as Virtual CTO. We rebuilt the catalog, inventory sync, pricing engine, and customer experience on TotalCommerce SmartSaaS, putting business teams in control. New brands now launch in hours instead of weeks.

Every step followed RAPID: Research and Analyze to understand, then Plan, Implement, and Decide to improve.

The results: 4x revenue growth, 4 new brands launched, reduced tech staffing needs, and higher inventory accuracy.

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