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Case StudiesShort ยท 0:53

How a Retailer Stopped Orders Failing After Checkout

A leading omnichannel retail brand had strong demand, but orders kept failing after checkout. Customers bought products showing in stock, only to get backorders.

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Six disconnected systems lacked reliable data flow. One missed API call could leave an order in limbo, and support teams could not see failures coming.

Then they turned to Cognativ. We replaced patchwork APIs with event-based triggers, automated retries, and live alerts, plus one observability dashboard for every team.

Every step followed RAPID: Research and Analyze to understand, then Plan, Implement, and Decide to improve.

The results: 22% fewer order cancellations, an 18-point lift in Net Promoter Score, 40% less manual triage, and one central observability platform.

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