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From 0% to 95% Satisfaction: $20M in Telecom Revenue Protected

A regional telecom firm served Tier 1 carriers. But 100% of its clients were dissatisfied.

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A written summary of what the video covers, with its chapters where it has them, so you can scan the key points, jump to the part you need or read along instead of watching.

Its BSS and OSS systems kept failing, failed vendor integrations had burned millions, and leadership had no shared delivery model.

Cognativ stepped in as operators, not advisors. We rebuilt the platform on a modular SmartSaaS architecture and tied the roadmap to the top three customer commitments.

Every step followed RAPID: Research and Analyze to understand, then Plan, Implement, and Decide to improve.

The results, within 12 months: satisfaction from zero to 95%, 100% key account retention, $20M in annual revenue protected, 50% higher engineering velocity, 70% less ticket aging, and RAPID adopted across teams.

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